Projects
Projects
Automated Pricing: Efficient Price Inquiries for IT Resellers
+Challenge
For resellers, inquiring about project prices from manufacturers is time-consuming. The manual processing of such requests requires time and resources from both the reseller and the manufacturer, slowing down the processes.
Solution
Our web application provides an automated solution that processes inquiries to manufacturers in an automated manner. Integrated into the manufacturer’s infrastructure through interfaces to the eCRM and ERP systems, the software has been successfully in operation for over 10 years. It enables IT resellers in 15 countries to efficiently and time-effectively handle price inquiries. With an impressive 99% uptime, it ensures satisfaction among customers and business partners.
Efficient Digitization of Marketing Requests: From Email Chaos to Transparent Success
+Challenge
Customer requests for marketing support are handled through emails, leading to an inefficient and time-consuming process. It is common for necessary documents to be unavailable to all parties involved, causing delays and a lack of clarity regarding the approval status.
Solution
Development of a web-based application empowering customers to effortlessly submit their requests. The application incorporates a well-thought-out approval chain at the manufacturer’s end to streamline the approval process. Transitioning from email communication to this digital platform ensures that all relevant documents are centrally available. Customers have constant access to the real-time status of their request and can easily upload necessary proofs to the portal. This significantly enhances efficiency and transparency in the marketing support process.
Tailored customer communication made easy!
+Challenge
Fast and GDPR‑compliant creation and sending of information via email to selected customers.
Solution
Development of an application that allows the selection of email templates and customization of content such as text, images, and links. The distribution list can be selected based on criteria such as customer industry, sales area, and customer address. The sender can be centralized or determined by the respective sales representative, thanks to the direct integration with the CRM system.
Business Cockpit: Your Comprehensive Overview for Real‑time Information
+Challenge
Customers face the challenge of obtaining information on various aspects of their business, including revenue development, goal achievement, certification, projects, and open price inquiries.
Solution
By developing a customer portal, all relevant information is presented in a clear manner. The portal is connected to ERP, CRM, and other tools to retrieve data in real‑time. Customers thus have a central access point without the need to search for information. The multi‑tenant system allows customizable information sharing based on roles. Moreover, it is utilized by the sales team to quickly gain a comprehensive overview of the customer.
Virtual Business Card
+Challenge
In an increasingly digital era, paper‑based business cards quickly become obsolete. Frequent updates to the information render traditional business cards outdated, leading to a waste of resources.
Solution
The introduction of the virtual VCard provides a contemporary solution. Users can register in a web‑based portal and input their desired information. The virtual business card is generated with a unique URL and a QR code, facilitating convenient sharing. Optionally, there is the possibility to print the vCard as a physical plastic card. This card allows the retrieval of business card information via NFC or opening through the QR code. Through management in the web portal, changes to company, department, or job titles can be made immediately and effortlessly to ensure up‑to‑date information at all times.
Reseller Loyalty Program with Bonus System
+Challenge
Establishing a loyalty program for resellers where points are to be accumulated based on sales in various product categories.
Solution
Implementation of an interface to the ERP system for capturing daily sales data. Grouping and assigning this data to the respective customer groups. Development of a web portal with user management and shop functions to select and order rewards. Integration of diverse reporting capabilities for the manufacturer to oversee current sales data of customers.
Sustainability Calculation for IT Hardware Renewal
+Challenge
The increasing importance of sustainability in IT infrastructure requires a holistic approach to assess the impacts of updating IT hardware. Considering various aspects proves to be non‑trivial.
Solution
To address the challenge of sustainability assessment for IT hardware, we have developed an interactive web calculator. This allows the customer to visualize the impacts of IT hardware renewal by entering and selecting a few key parameters. The calculator takes into account factors such as energy consumption, CO2 savings, cost savings, reduction in required cooling power, and lowering service management costs. The visualization occurs in real‑time, providing the customer with a clear overview of the ecological and economic impacts compared to a new IT solution. This solution facilitates informed decision‑making in favor of sustainability and provides a transparent insight into the potential benefits of IT hardware renewal.
Proactive Lifecycle Management: Efficient Customer Care through Integrated Web Portal
+Challenge
Hardware manufacturers face the challenge of proactively contacting customers before warranty and service agreements expire.
Solution
A web portal integrated with CRM, inventory management, and service systems. Employees receive alerts to notify customers in a timely manner. The portal offers service extensions or replacement products as proactive solutions.
Reverse Auction for Merchants in Promotional Goods
+Challenge
The requirement is to provide merchants with the opportunity to purchase promotional goods in a reverse auction.
Solution
A tailored solution includes a web portal where manufacturers set products, prices, and durations. Registered merchants can view real‑time available quantities, place orders at the desired price, and seamlessly transfer orders to the inventory management system to generate purchase orders.